All orders are processed pending availability and credit card verification. Orders placed Monday through to Friday before 5pm will begin processing on the same day. Orders placed after 5pm will be processed the following day. Orders placed on Friday after 5pm and through the weekend will begin processing on the following Monday.
One and One Studio will contact you if the merchandise you have ordered is out of stock or if additional identification is needed for credit card verification.
Shipping and Delivery
If you place your order by 4pm Monday to Thursday, you will receive your goods 2-4 days after.
Any orders placed after 4pm on Thursday and on Friday before 4pm will be sent on Monday and you will received your goods 3-5 days after.
Any orders placed after 4pm on Friday and during the weekend will be sent 3-5 days after.
Please note we do not deliver on a UK Bank Holidays and your order will be delivered 2 working days later.
UK orders will be delivered by royal mail the cost of postage is £2.00.
UK shipping is free for orders over £60 .
A signature will be required on receipt
If the parcel cannot be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
International Shipment Costs And Methods
Delivery within 7-12 working days. Shipping fee of £12 applies. International shipping charges do not include taxes or duties. Please contact your local customs office to request details of these charges.
International Shipping Policies
You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you we have no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from One and One Studio you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to. This amount will be deducted from your merchandise refund.
Can I Order From Overseas ?
We ship to overseas destinations at a flat rate of £12, which takes 7-12 days.
Returns And Exchanges
Returns and exchanges are accepted on most merchandise within 14 days of receipt for items that have not been worn, altered or damaged , and with all the packaging intact . Original shipping charges are non-refundable.
You will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them . In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.
For international returns please mark clearly “Returned goods – No commercial value“.
Please send your return to:One and One Studio
Unit 66 Dickinson court
15 Brewhouse yard
All returns must be received to us within 14 days of receiving your order. Please choose your shipping method accordingly.
How Do I Make An Exchange ?
We do not exchange items, but do accept refunds. If you want to swap a style, you will need to complete a refund on the unsuitable order and re-order.
You have 14 days from the delivery date to refund an item.
When Will My Credit Card Be Refunded ?
Once merchandise has been received, your refund will be processed within 15 working days. You will be provided with email notification when your refund has been processed. Please know that it may take a few working days for your banking institution to post this refund to your bank statement.
Damaged Or Defective Goods
If you have received a damaged or defective item, please notify us by email at firstname.lastname@example.org within 7 days of receiving the order to be eligible for a refund.
The Item I Want Isn’t Available Online. Will It Be Re-Stocked?
Yes we restock items and most of our items will be restocked please check back in on the site or contact us to find out when the item will be back in stock.